Music Decor and More
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Store PoliciesAccepted Methods of Payment. We accept Paypal, Visa, Mastercard, American Express, Discover and online "echecks", which can be processed online using your own check numbers. If you have never done this before, the checkout process will lead you through it. It is very easy. We also accept personal checks (with a 10-day hold for the check to clear). You do not have to have a PayPal account to purchase from us.
Checkout. Once you click on an "add to cart" or "view cart" button you are taken to a PayPal page, and are not on our site anymore. They handle all of the payment processing. We never see any information other than what we need to fill your order and ship it to you. If you see a place to enter a telephone number, it is not because we want to sell you something later. It is because we may have a question about your order, and may want to discuss your options with you, and that is the only reason. We never share your information with anyone outside of our own staff. If you wish to leave it blank, you may do so. When you complete the payment process, you will be taken to a "thank you" page which is your entry point back into our system. However, that page is provided by our parent company, Azgrand Internet Marketing, since we have other sites which use the same payment process. It will also give you other information, such as contact information from our shipping department. We need to be able to reach you in case we have a question about your order, so please read the instructions carefully so you will know what to expect. Shipping Time. All complete orders for products that we stock are shipped out of our warehouse within 24 hours. Unless requested otherwise, our normal method of shipping is either USPS Priority Mail, or UPS ground. All shipments have delivery confirmation and some method of tracking attached to them, and we will give you that number as soon as it is shipped. The time needed to ship merchandise will vary depending on the shipping locations and the particular time of year. Although Priority Mail is sometimes quicker, larger packages are usually shipped by UPS. In that case, customers should expect a 7-10 day delivery time.Shipping Methods. Unless requested otherwise, our normal method of shipping is either USPS Priority Mail, or UPS ground. All shipments have delivery confirmation and some method of tracking attached to them, and we will give you that number as soon as it is shipped. Although we are a stocking distributor for Ernst products, we may offer other items from suppliers which will ship their products directly to you. We will make every effort before we advertise them, to make sure that they have those items in plentiful stock to avoid delays or back-orders. If other vendors ship product directly to you, the shipping method will be at their discretion, unless you have chosen a particular method during the checkout process. Also, we have set up PayPal to offer the choice of overnight shipping, for those customers in need of product quickly. We have found that it usually costs about 55% of the retail cost to ship product by that method, and have set PayPal up accordingly. Shipping outside of the continental U.S. We will be happy to ship outside of the United States, but certain additional stipulations must be met. We currently do not have a payment system set up that will automatically determine which are foreign shipments or how to handle them. We hope to have that problem resolved soon. Since foreign shipments cost so much more, we cannot offer the same shipping policies in these cases. The procedure we must currently follow is to process the order, determine the size, weight, destination, and method. In order to make the shipping costs fair for everyone, we will then determine the shipping costs to the closest international border, and deduct those from the total shipping costs to the foreign country. That way, foreign customers only pay the amount above what a U.S. customer would pay. Then we will email the customer to let him know what the additional charges will be, and give him a link to a page on our web site where we will have a special PayPal button set up specifically for his charges. When he completes the purchase of the extra shipping charges, we will then ship the product. We will normally use the least expensive way to ship, but if the customer wants a faster method, he can let us know by email, and we will follow his wishes if he agrees to the cost. Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier. However, please notify us of the damage also, as it helps us to monitor their service, and also, we can arrange to get a replacement shipment to you ASAP. Manufacturers Defects. If a product appears to have a manufacturer’s defect, email or call us to let us know. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufacturer's defect, you may be issued a Return Authorization Number, and we will send you a shipping label, with which you can then deposit the package at any UPS drop-off point at no charge. Return Merchandise Policy.
If for any
reason, the item does not meet
your satisfaction, we will be happy to exchange it, or offer a refund.
However,
return postage or shipping expense will be up to the customer. You have
30 days
from the ship date to receive refunds. You must email the refund
request to shipping@azgrand.com
(with "RETURN" in the subject field), at which time
the return
authorization number (RA#) with return instructions will be
sent to you.
Products being returned must have a RA# issued before returned. If you received a different product than initially purchased, please email us, or call our office toll free at 1-866-782-9355, to get instructions. On small shipments, to avoid inconvenience to both the customer and us, we may suggest you keep the items while we ship you the correct ones. However, on larger orders, we reserve the right to hold up shipment of the correct items until we get the original shipment back. In those cases, we will send you a return authorization number and a pre-paid UPS shipping label so you can drop the package off at any UPS drop-off point. The item must be returned with the following: ·
All original contents (product, manuals,
instructions, etc.). ·
Original packaging. ·
Original invoice or receipt. Once a return is authorized by our return department you should:
We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products. The limit of our liability is the replacement cost of any item you purchase from us. |
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